Privacy Policy

Last updated: January 2025

Introduction

At DialYourCalls ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our business communications platform and services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

Register for an account
Create SMS or voice campaigns
Upload contacts or customer lists
Make purchases or subscribe to our service
Contact us for support

Customer Proprietary Network Information (CPNI)

As a telecommunications carrier, we collect CPNI as defined by federal law (47 U.S.C. § 222):

Call and Message Records: Phone numbers called/messaged, duration, timing
Service Usage: Features used, volume of messages/calls
Billing Information: Services purchased, charges, payment history

CPNI Rights: We use CPNI only to provide telecommunications services or with your explicit opt-in consent. We do not sell or share your CPNI for marketing purposes.

How We Use Your Information

Provide and operate our communications platform
Send SMS messages, voice calls, and video messages on your behalf
Process billing and payments
Provide customer support and technical assistance
Monitor platform usage and prevent fraud
Comply with TCPA, CAN-SPAM, and telecommunications regulations

Information Sharing

We do not sell your personal information or contact lists. We may share information with:

Telecommunications Providers: Telnyx, Twilio for message delivery
Payment Processors: For transaction processing
Service Providers: Analytics, hosting, support
Legal Requirements: When required by law

Data Security

SSL/TLS encryption for data transmission
Encrypted storage for sensitive data
Regular security audits and monitoring
Access controls and authentication requirements

Your Rights

Access: Request a copy of your personal information
Correction: Update or correct inaccurate information
Deletion: Request deletion of your account and data
Export: Download your campaign data and contacts
Opt-out: Unsubscribe from marketing emails

Contact Us

Email: privacy@dialyourcalls.com
Address: Bubba Nugget Technologies LLC, 11580 Dixie Highway, Birch Run, MI 48415